[Important Service Notice] iOS Service Changes and User Protection Plan

Dear Valued User,

Thank you for your continued support of and trust in CyberLink.

We are currently making changes to how CyberLink apps are provided on iOS. Downloads and updates for the apps listed below have been suspended on the App Store. If you cannot find an app you purchased, cannot reinstall it, or your use of it has been affected, we sincerely apologize. You subscribed because you trusted us. We never wanted to cause you this inconvenience, and we fully understand your frustration.

Affected apps:

• PowerDirector iOS
• PhotoDirector iOS
• MyEdit iOS
• Promeo iOS
• Vivid Glam iOS

Our team is actively communicating and coordinating with Apple to have the apps relisted. Thank you for your understanding.

In the meantime, so that your creative work is not interrupted and your subscription benefits are protected, we are offering the following options to users with an active subscription:

Option 1: Switch to MyEdit Online
MyEdit is CyberLink's online AI editing service, with a wide range of AI video, photo, and audio tools. There is no app to install. You can use it in the web browser on your iPhone, iPad, Mac, or PC. We will provide eligible users with a MyEdit redeem code. The MyEdit plan you receive will depend on the app and plan you originally subscribed to. After you redeem the code in the member zone on the CyberLink website, you can use that plan for one year (12 months from the date of redemption).
※ Each redeem code can be used only once. The features included in each MyEdit plan are as described in the plan details on the MyEdit website.

Option 2: Request a Refund from Apple
If you purchased your subscription through the Apple App Store and Option 1 does not meet your needs, you can request a refund from Apple instead.

[How to Apply]

A. To apply for Option 1: Switch to MyEdit
Please fill out the following form: https://support.cyberlink.com/apple-platform-subscription-support

B. To apply for Option 2: Refund
Under Apple's refund policy, payments for subscriptions purchased through the App Store are processed by Apple, so refund requests must be submitted to Apple directly by the purchaser. Go to Apple's Report a Problem page (https://reportaproblem.apple.com) and sign in with your Apple Account. Select "I'd like to" > "Request a refund", choose the reason and the app you want refunded, and then submit your request.
※ Approval of refund requests and the actual refund amount are determined by Apple's refund policy. If you have any questions about your refund result or amount, please contact Apple Support directly.

Once again, we sincerely apologize for the inconvenience caused by these changes. Thank you for your patience and understanding. We will do our very best to take care of you, and we look forward to being part of your creative work again very soon.

Sincerely,
The CyberLink Customer Service Team