Subscription Benefits Request Form

For users with an active subscription affected by the macOS / iOS service changes

Downloads and updates of the following software have been suspended on the App Store and the CyberLink website. We sincerely apologize for the inconvenience. We’re working hard to fix the Mac version and will notify you as soon as the new version is available.

Affected products: PowerDirector 365 for Mac, PhotoDirector 365 for Mac, PowerDirector iOS, PhotoDirector iOS, MyEdit iOS, Promeo iOS, Vivid Glam iOS

Choose an option

Option 1: Transfer to MyEditGet a MyEdit redeem code (Mac: 1 month / iOS: 1 year) and use the online AI video, photo, and audio editing tools in your browser* MyEdit is a separate online service whose features differ from the original app; existing projects cannot be importedOption 2: App Store Order RefundPurchased on the Apple App Store; you must request the refund from Apple yourself

Product and Purchase Channel

Subscribed product*

Will be transferred to

Shown after you select a product

Purchase channel *

Apple App StoreCyberLink website (cyberlink.com)

Subscription Information

Apple ID Email*

Apple Order ID*

Proof of purchase screenshot*

Upload a screenshot of your Apple receipt or the Subscriptions page. It must show the product name, Order ID, and Apple ID email.
You can find this on your iPhone under Settings › [your name] › Subscriptions, on your Mac in the App Store under Account Settings › Subscriptions, or in the receipt email from Apple.

Total file size limited to 5 MB
Allowed formats: .jpg, .jpeg, .png, .gif, .bmp, .pdf

Redemption Account

CyberLink member account email*

The redeem code will be sent to this email. Sign in to this account and enter the code under Member Zone › Redeem. Don’t have an account? Sign up for free

Additional notes (optional)

Contact Information

First Name*

Last Name*

Contact email*

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