Why doesn't YouCam run on my PC and pops up an error message?
This might be caused by other software conflicting with YouCam. We are currently investigating all the feedback we've received from end-users with similar situations. As for now, please provide the following information to us for more verification.
- YouCam build number. You can examine the build number by clicking Menu > About
- System file (dxdiag). To do so, click Windows Start > Run, type "dxdiag". Then click the Save All Information button to save the result in a text file and send it to us.
- Error dialog box print screen > click the Details button on the dialog that appears and take a screen capture of it to us for further analysis.
- The information about the other software installed on your PC.
- Describe the steps to create the error message.
