YouCam does not run on my PC and pops up an error message. What can I do?
This might be caused by other software conflicting with YouCam. We are currently investigating all the feedback we've receieved from end-users with similar situations. As for now, please provide the following information to us for more verification.
- YouCam build number. You can examine the build number by clicking Help > About YouCam.
- System file (dxdiag). To do so, click Windows Start > Run, type "dxdiag". Then click the Save All Information button to save the result in a text file and send it to us.
- Error dialog box print screen > click the Details button on the dialog that appears and take a screen capture of it to us for further analysis.
- The information about the other software installed on your PC.
- Describe the steps to create the error message.
