I have problem trying to install YouCam. What should I do?

Before you install CyberLink YouCam, here are a few recommendations to ensure that the installation goes smoothly.

1. Make sure you have installed the instant messaging software you want to use with the program before you install CyberLink YouCam. This helps ensure the program properly installs the video communication service that is necessary to enable the video effects during video webcam calls.
2. Close all other applications, including anti-virus software.
3. Completely shut down your instant messenger software (not only hide in the system tray) before proceeding with the installation. This helps ensure the program properly installs the video communication service that is necessary to enable the video effects during your video webcam session.
4. If you previously installed a trial version of CyberLink YouCam, it is recommended that you uninstall it before proceeding with the installation of the full version.
5. If you are trying to install an upgrade version that you purchased, you will need to have the previous YouCam version installed first, and then install the upgrade version.

If you need to re-install CyberLink YouCam and it came pre-installed on your computer, please contact the computer manufacturer for more detailed installation instructions.

Note: If you still can’t resolve the problem, you can contact CyberLink Technical Support. Before contacting Technical Support, please prepare and include the information listed here. The more info you provide, the more we can understand your issue and better service will be provided.