Why can’t I use the dual video or dual webcam feature in CyberLink YouCam 5 or above?

 

Symptom

You find you are not able to use the dual video or dual webcam feature when using CyberLink YouCam.

It might be caused by one of the following:

1. The webcams don't work or are installed correctly on the system.
2. One of the webcams is being used by another application, such as Skype, which can occupy the webcam device service.

 

Solution

Please try the following:

1. Please ensure you have both webcam devices installed on your platform correctly.
   
2. Close Skype, Yahoo messenger or other applications that also use the webcam and check if CyberLink YouCam can use the dual webcam feature.
   
3. If the problem persists, please select one of the webcam devices in another IM application (Skype, Yahoo messenger…) and check if the application can use the webcam without problem.
   
4. If another IM application cannot function with one of the webcam devices, it might be that the webcam doesn’t work or is installed incorrectly on the system. Please contact the webcam manufacturer and also check if the webcam driver is installed correctly.