Can we use U in China?

Communication apps in China are regulated to meet certain access control requirements, and therefore the service quality of U in China is not guaranteed.

 

To use U in China, you are recommended to connect to a Virtual Private Network (VPN) service first. By masking your location with VPN services, you can use U to send or receive messages and voice calls, and use the meeting and webinar features in China.

 

You may refer to the guideline below to add or use a VPN on your phone.

[Android]

Important: Settings can vary by phone. For more info, please contact your device manufacturer.

Step 1: Get VPN information

Get your VPN information from your administrator. You might need to install a VPN app and start the setup in that app. The app could come from the Google Play Store or from your administrator.

Step 2: Enter VPN information

1. Open your phone's Settings app.
2. Tap Network & internet >Advanced > VPN.
3. At the top right, tap Add.
4. Enter the information from your administrator.
5. Tap Save.

 

[iPhone]

Step 1: Get VPN information

Get your VPN information from your administrator. You might need to install a VPN app and start the setup in that app. The app could come from the App Store or from your administrator.

Step 2: Enter VPN information

1. Open your phone's Settings app.
2. Tap General> Settings> VPN
3. Enter the information from your administrator.
4. Tap Save.