General troubleshooting for installing or uninstalling CyberLink ColorDirector.

Symptom

CyberLink provides a cleaner tool, which can resolve most of installation issues you may face. The error messages listed below that may occur during installation are known to be resolved with CyberLink Cleaner Tool: :

• Error: The product definition file lost.
• Error 1402. Could not open key.
• Error 1603. A fatal error occurred during installation.
• Error 1612. The installation source for this product is not available. Verify that the source exists and you can access it.
• Error 1706. Setup cannot find the required files.
• Error: Can't load SKUtil.dll.
• Error: Error applying transforms. Verify that the specified transform paths are valid.

Solution

You should use correct version of CLCleaner to resolve installation problems. Follow the below guideline to determine which version of CLCleaner you should use.

Scenario 1: You fail to install "patch version"of ColorDirector, then you should use CLCleaner-ColorDirector_1.0.

 

Now you are ready to download CLCleaner tool for your CyberLink ColorDirector.

• Download CLCleaner tool for ColorDirector from here.

 

How do I use CyberLink Cleaner Tool?

The following steps guide you on how to use the CyberLink Cleaner Tool that can help resolve CyberLink program installation issues.

1. Uninstall your CyberLink program from Control Panel before using the cleaner tool.
   • Windows XP: uninstall via Control Panel > Add or Remove Programs
   • Windows Vista or Windows 7: uninstall via Control Panel> Programs> Programs And Features
     Note: Skip this step if you have encountered error while un-installation.
2. Unzip the downloaded CLCleaner-ColorDirector _1.0.zip.
3. Double click on CLCleaner-ColorDirector _1.0.exe to run the tool.
4. Restart your system.
5. Reinstall the CyberLink program.

Note: The CyberLink Cleaner Tool does not entirely remove a CyberLink program, but helps resolve the installation issues.

 

If the CLCleaner still cannot solve your issue, continue with the following troubleshooting steps:

• Remove CyberLink ColorDirector from Control Panel:

  1. Quit the ColorDirector programs, if it is running.

  2. In Control Panel, open Add or Remove Programs.

  3. Select ColorDirector from the list of currently installed programs, then click Remove.

  4. After the uninstallation is complete, restart your computer.

• Or manually remove CyberLink ColorDirector folder from Programe Files:

  1. Go to C:\Program Files\CyberLink\

  2. Delete the ColorDirector folder.

  3. If you can't not delete the folder, try the following steps:

  a. Press Ctrl + Shift + Esc at the same time to call out Task Manager

  b. Switch to Process tab

  c. Delete related processes which are running in the background.

  For example: Process for ColorDirector may be called ColorDirectorAgent.exe, ColorDirectorServ.exe, CLMSServerForCDR.exe...etc.

  d. Go back to C:\Program Files\CyberLink\

  e. And delete the ColorDirector folder again.

  4. Restart your computer.

  5. Reinstall CyberLink ColorDirector.

 

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Related Articles:

What is the CyberLink Cleaner Tool? How do I use CyberLink Cleaner Tool?