[Important Service Notice] iOS Service Changes and User Protection Plan

Dear Valued User,

Thank you sincerely for your continued support and trust in CyberLink.

CyberLink is currently adjusting how its services are provided on the iOS platform, and downloads and updates of PhotoDirector Mobile have been suspended on the App Store. If this has prevented you from finding software you purchased, reinstalling it, or using it as usual, we offer our deepest apologies. You chose to subscribe because you trusted us, and we never wanted to cause you this inconvenience. We fully understand your frustration and concern.

Our team is actively preparing to relaunch a brand-new iOS version. Thank you for your understanding.

In the meantime, to keep your creativity flowing and make sure your subscription benefits are not lost, we have prepared the following options for users whose subscriptions are still active:

Option 1: Transfer to MyEdit (seamless transition, keep creating right away)
MyEdit is CyberLink's online AI editing service, offering a rich set of AI video, image, and audio tools. No app installation is required; simply use it in the browser on your iPhone, iPad, or computer. Based on the remaining time on your subscription, we will provide an exclusive MyEdit Redeem Code. Just sign in to your CyberLink Member Zone to redeem it and enjoy full access to premium features.

Option 2: Request a Refund
If Option 1 does not meet your expectations, you may also request a refund through Apple.

[How to Apply]
Please complete your request through the channel that matches the option you choose:

A. To apply for "Option 1: Transfer to MyEdit"
Please have ready: (1) the email address used for your subscription, and (2) your Order ID or a screenshot of your receipt.
- If the app can still be opened: Send us a message via the "Contact Us" option in the app, state that you would like to "Transfer to MyEdit", and include the order information above.
- If the app can no longer be opened or has been uninstalled: Email photodirector_ios@cyberlink.com with the order information above.

B. To apply for "Option 2: Refund"
Under Apple's refund policy, because payments for subscriptions purchased through the iOS App Store are processed by Apple, refund requests must be submitted to Apple directly by the purchaser.
Go to Apple's Report a Problem site (reportaproblem.apple.com), sign in with your Apple Account, select "I'd like to" > "Request a refund", choose the reason and the app you want refunded, and submit your request.

* The review outcome and actual refund amount are subject to Apple's refund policy. If you have any questions about the refund result or amount, we recommend contacting Apple Support directly.

Once again, we sincerely apologize for the inconvenience caused by this change. Thank you for your patience and understanding. We will do our very best to take care of you, and we look forward to supporting your creative work again very soon.

Sincerely,
The CyberLink Customer Service Team