I can't hear any sound in PowerCinema?

To solve this issue, please perform the following steps:

• If you are using a trial or standard version, please note that it may have limitations or certain features may not be included (i.e. DTS is not supported in our PowerDVD 6.0 Standard version). To find more details regarding this, please visit the product page for the software you are using, and then check the trial or software comparison link.
• Next, you need to isolate the problem. Please ensure that you are getting sound from other software. If not, check that your speakers are connected and turned on and check in the sound and audio configurations to ensure they are not muted.
• You can find the configurations settings for your sound and audio devices at: Start > Control Panel > Sound & Audio Devices
• If you are still not getting any sound by now, then you need to upgrade your sound card driver. To do this, download the latest driver from the manufacturer and install it. Afterwards, reboot your PC and then again check for sound.
• If you are getting normal sound from your PC now, but not from your CyberLink software, then you will have to reinstall the software. Just install normally as the software will overwrite the previous installation.
• The final step is to download the latest patch for the software.

Please check our downloads page for available patches. If a patch is available, then download and install it. After installing the patch, go ahead and reboot your PC again. If the steps above did not resolve your issue, then you will have to contact our tech support team, who can be reached by filling out our tech form. However, before you can submit the form, you will have to register your software.
When you contact our tech support team, please include all the steps that you have already tried.