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I’ve made the payment. Why haven't I received the confirmation letter for my order?

Your order will be created once we receive your payment. If you make the payment via wire transfer, it may take a few hours or days to deliver the payment. If you have any questions about your payment, you may send an e-mail. Be sure to include your payment method and e-mail address used for this purchase.

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I’ve made the payment. Why haven't I received the confirmation letter for my order?