General troubleshooting for installing or uninstalling CyberLink Media Suite 11.

Symptom

CyberLink has a cleaner tool that can resolve most of the installation issues you may face. The error messages listed below may occur during installation and can be resolved with the CyberLink Cleaner Tool: :

• Error: The product definition file lost.
• Error 1402. Could not open key.
• Error 1603. A fatal error occurred during installation.
• Error 1612. The installation source for this product is not available. Verify that the source exists and you can access it.
• Error 1706. Setup cannot find the required files.
• Error: Can't load SKUtil.dll.
• Error: Error applying transforms. Verify that the specified transform paths are valid.

Solution

Note that there are two common installation issues you may face. You should use the correct version of CLCleaner to resolve these installation issues. Follow the below guidelines to determine which version of CLCleaner you should use.

Scenario 1: If you can’t to install an "upgrade version" of Media Suite 11, you should use CLCleaner for CyberLink Media Suite earlier version, depending on which previous version of Media Suite you have installed (are upgrading from).

Scenario 2: You were unsuccessfully able to install the "full or patch version" of CyberLink Media Suite 11. To fix this, use CLCleaner for Media Suite 11.

OK, now you are ready to download CLCleaner tool for CyberLink Media Suite.

• CLCleaner for Media Suite 8
• CLCleaner for Media Suite 9
• CLCleaner for Media Suite 10
• CLCleaner for Media Suite 11

How do I use CyberLink Cleaner Tool?

The following steps will guide you through the use of the CyberLink Cleaner Tool, which can help resolve CyberLink program installation issues.

1. Remove CyberLink Media Suiter from Control Panel before using the cleaner tool:

   1) Quit the Media Suite program, if it is running.

   2) In Control Panel, open Add or Remove Programs.

   3) Select CyberLink Media Suite from the list of currently installed programs, then click Remove.

   4) After the program is uninstalled, restart your computer.

   Note: Skip this step if you encountered an error during the un-installation.

2. Unzip the downloaded CyberLink Cleaner Tool, which has a file name that is similar to "CLCleaner-Media Suite_11.zip".
3. Double click on "CLCleaner-Media Suite_11.zip" to run the tool.
4. Restart your computer again.
5. Reinstall the CyberLink program.

Note: The CyberLink Cleaner Tool does not entirely remove a CyberLink program, but helps resolve the installation issues.