[Important Service Notice] Changes to iOS and macOS Software Services and Our Plan to Protect Your Subscription

Dear Valued User,

Thank you for your continued support of and trust in CyberLink.

We are currently making changes to how CyberLink software is provided on iOS and macOS. Downloads and updates for the software listed below have been suspended on the App Store and the CyberLink website. If you cannot find software you purchased, cannot reinstall it, or your use of it has been affected, we sincerely apologize. You subscribed because you trusted us. We never wanted to cause you this inconvenience, and we fully understand your frustration.

Affected software:

• PowerDirector iOS
• PhotoDirector iOS
• MyEdit iOS
• Promeo iOS
• Vivid Glam iOS
• PowerDirector 365 for Mac
• PhotoDirector 365 for Mac

Our team is actively communicating and coordinating with Apple to have the products relisted. Thank you for your understanding.

In the meantime, so that your creative work is not interrupted and your subscription benefits are fully protected, we are offering the following options to users with an active subscription:

Option 1: Switch to MyEdit Online (continue creating right away)
MyEdit is CyberLink's online AI editing service, with a wide range of AI video, photo, and audio tools. There is no app to install. You can use it in the web browser on your iPhone, iPad, Mac, or PC. We will provide eligible users with a MyEdit redeem code. The MyEdit plan you receive will depend on the product and plan you originally subscribed to. After you redeem the code in the member zone on the CyberLink website, you can use that plan for one year (12 months from the date of redemption).
※ Each redeem code can be used only once. The features included in each MyEdit plan are as described in the plan details on the MyEdit website.

Option 2: Request a Refund
If Option 1 does not meet your needs, you can request a refund. The refund process depends on where you originally purchased your subscription. Please see the details below.

[How to Apply]
Please submit your request through the channel for the option you choose:

A. To apply for Option 1: Switch to MyEdit
Please have the following ready: ① the email address used for your subscription, and ② your Order ID or a screenshot of your receipt.

• If your app/software still opens: Send us a message through the "Contact Us" option in the app/software. State that you would like to "Switch to MyEdit" and include the order information above.
• If your app/software no longer opens or has been uninstalled: Email AppSupport@cyberlink.com. State that you would like to "Switch to MyEdit" and include the order information above.

B. To apply for Option 2: Refund
The refund process depends on where you originally made your purchase:

• Users who purchased through the Apple App Store (including the Mac App Store):
  Under Apple's refund policy, payments for subscriptions purchased through the App Store are processed by Apple, so refund requests must be submitted to Apple directly by the purchaser. Go to Apple's Report a Problem page (https://reportaproblem.apple.com) and sign in with your Apple Account. Select "I'd like to" > "Request a refund", choose the reason and the app you want refunded, and then submit your request.
  ※ Approval of refund requests and the actual refund amount are determined by Apple's refund policy. If you have any questions about your refund result or amount, please contact Apple Support directly.
• Users who purchased through the CyberLink website:
  We will process a prorated refund based on the time remaining on your subscription. Please have the following ready: ① the email address used for your subscription, ② your Order ID, and ③ a screenshot of your receipt.
  • If your app/software still opens, send us a message through "Contact Us" in the app/software and state that you would like to request a "Refund".
  • If it no longer opens or has been uninstalled, email AppSupport@cyberlink.com and state that you would like to request a "Refund". A support specialist will handle your request.

Once again, we sincerely apologize for the inconvenience caused by these changes. Thank you for your patience and understanding. We will do our very best to take care of you, and we look forward to being part of your creative work again very soon.

Sincerely,
The CyberLink Customer Service Team