Why can't I complete my purchase on the CyberLink online store?
There could be various reasons for the purchase failure. We suggest first checking and correcting any necessary inputted information as indicated on our page during the ordering process.
Here are the possible reasons:
- Incorrect credit card details (eg: card number, expiration date, security code)
- Credit card has expired.
- Credit card has insufficient funds for the purchase.
- Credit card does not support automatic recurring payments. (A credit card that supports recurring payment is required when purchasing subscription products.)
- Unusual activity (Eg: Card issuer may decline the payment when they detect a change in the cardholder’s spending habits.)
Our suggestion:
- A credit card that supports recurring payment is required when purchasing subscription products.
- Ensure the credit card is valid and has sufficient funds for the purchase.
- Try with another credit card or contact your bank/PayPal to clarify the reason for payment failure.
