Error: ColorDirector.exe has stopped working. What do I do if I encounter this crash message?
Contents
Symptom
Solution
Additional Inforamtion
Sumbit the crash report
View CyberLink Issue Reporter crash log files
Locate the CyberLink Issue Reporter crash log files
When CyberLink software encounter an unexpected situation and crash, you may see CyberLink Issue Reporter windows appear and shows error message "ColorDirector.exe has stopped working."
There are many reasons which may cause a crash issue. Please try one or more of the following:
- Ensure your CyberLink ColorDirector is up-to-date.
You can check for software updates here. - Check the minimum system requirements.
Make sure your system meets the minimum requirements for the software. - Update graphics card driver to the latest.
You can download the latest driver from the AMD / NVIDIA / Intel’s web site. If you have any problem installing graphics card drivers, please contact your computer manufacturer or the manufacturer of the display and sound cards for the latest drivers. - Check whether the installed drive has enough space on it.
This is because a large amount of memory space is required for buffering.. - Make sure you are logged in as an Administrator.
If you lack administrator access privileges, the CyberLink application might be unable to access the necessary files it needs. - Run the application while no other applications are running.
To maximize the available RAM and reduce the chance that another application conflicts with the application, close all open applications (including virus-protection utilities). Then restart your CyberLink program. - Sometimes there may be some problems during the installation. You can try to remove CyberLink ColorDirector from the Control Panel, restart your system, and then re-install the program again. Please ensure you close all other applications while installing CyberLink ColorDirector.
- It is strongly suggested that you frequently save all your projects, files and photos first to prevent any data from going missing. Always restart the computer to refresh its memory after a system error occurs. Continuing to work may make the problem worse.
You can click Send Report to submit the crash reports using CyberLink Issue Reporter include the following information:
- Problem Description: fill in the specific steps that describe what operations were you performing before the problem occured.
- Your email address: CyberLink team may contact you to acquire more info, or notify you once there is a solution or fix.
Note: Please note that the CyberLink development team will not reply to you after receiving your issue report unless the more information is required to address the issue. Instead, the CyberLink development team will analyze the report and try to fix the issue in future updates.
View CyberLink Issue Reporter crash log files
CyberLink Issue Reporter log files usually includes MiniDump.dmp and CrashRpt.xml files. To view the log files, do the following:
- Click on "What does this report contain" link.
- Double click on CrashRpt.xml and open in IE.
The report may contain your current product version, graphics card model, graphics card driver version, and error module name.
Locate the CyberLink Issue Reporter crash log files
- Windows 7 or Windows Vista:
C:\Program Data\CyberLink\Boomerang\ColorDirector\ - Windows XP:
C:\Documents and Settings\All Users\Application Data\CyberLink\Boomerang\ColorDirector\
If you still can’t resolve the problem, you can contact CyberLink Technical Support.
Note: Before contacting Technical Support, please prepare and include the information listed here and the CyberLink Issue Reporter log file*. The more info you provide, the more we can understand your issue and better service will be provided.
* Provide the CyberLink Issue Reporter log files: locate the crash log files and zip the ColorDirector folder, which includes MiniDump.dmp and CrashRpt.xml files as .zip and send to us.
Not seeing CyberLink Issue Reporter when program crashes?
If your program crashes or closes but you did not see the CyberLink Issue Reporter window, please provide event log files to us. Click here to see how to generate event log information.
Related Articles:
- What can I do when CyberLink ColorDirector freezes, crashes, or closes?
- What is the difference between crashes, hangs and freezes?
