General troubleshooting for installing or uninstalling CyberLink ColorDirector 2.

Symptom

CyberLink has a cleaner tool that can resolve most of the installation issues you may face. The error messages listed below may occur during installation and can be resolved with the CyberLink CLCleaner Tool: :

• Error: The product definition file lost.
• Error 1402. Could not open key.
• Error 1603. A fatal error occurred during installation.
• Error 1612. The installation source for this product is not available. Verify that the source exists and you can access it.
• Error 1706. Setup cannot find the required files.
• Error: Can't load SKUtil.dll.
• Error: Error applying transforms. Verify that the specified transform paths are valid.

Solution

Note that there are two common installation issues you may face. You should use the correct version of CLCleaner to resolve these installation issues. Follow the below guidelines to determine which version of CLCleaner you should use.

Scenario 1: If you can’t to install an "upgrade version" of ColorDirector 2, you should use CLCleaner for CyberLink ColorDirector earlier version, depending on which previous version of ColorDirector you have installed (are upgrading from).

Scenario 2: You were unsuccessfully able to install the "full or patch version" of CyberLink ColorDirector 2. To fix this, use CLCleaner for ColorDirector 2.

OK, now you are ready to download CLCleaner tool for CyberLink ColorDirector.

• CLCleaner for ColorDirector 1
• CLCleaner for ColorDirector 2

 

How do I use CyberLink CLCleaner Tool?

The following steps will guide you through the use of the CyberLink CLCleaner Tool, which can help resolve CyberLink program installation issues.

1. Remove CyberLink ColorDirectorr from Control Panel before using the cleaner tool:

   1) Quit the ColorDirector program, if it is running.

   2) In Control Panel, open Add or Remove Programs.

   3) Select CyberLink ColorDirector from the list of currently installed programs, then click Remove.

   4) After the program is uninstalled, restart your computer.

   Note: Skip this step if you encountered an error during the un-installation.

2. Unzip the downloaded CyberLink CLCleaner Tool, which has a file name that is similar to "CLCleaner-ColorDirector_2.zip".
3. Double click on "CLCleaner-ColorDirector_2.zip" to run the tool.
4. Restart your computer again.
5. Reinstall the CyberLink program.

Note: The CyberLink CLCleaner Tool does not entirely remove a CyberLink program, but helps resolve the installation issues.

If above steps still cannot solve your issue, continue with the following troubleshooting steps:

Try manually removing the CyberLink ColorDirector folder from Programe Files:

1. Go to C:\Program Files\CyberLink\

2. Delete the CyberLink ColorDirector folder.

3. If you cannot delete the folder, try the following steps:

1) Press Ctrl + Shift + Esc at the same time to access the Task Manager

2) Switch to the Processes tab

3) Delete related processes that are running in the background.

For example: process for ColorDirector and previous version may be called ColorDirector.exe.

4) Go back to C:\Program Files\CyberLink\

5) Try deleting the ColorDirector folder again.

4. Restart your computer.

5. Reinstall CyberLink ColorDirector.

 

Related Articles

• What is the CyberLink Cleaner Tool? How do I use CyberLink Cleaner Tool?