What should I do if I see the message "Uh oh, an error has occurred." after clicking on purchased single-payment AI features?
To troubleshoot the condition, please check with the Apple App Store or Google Play Store to see if the order was made correctly first.
- iOS device users:
As an iOS device user, please visit the page: https://support.apple.com/HT204088
Follow the procedure to confirm whether the purchase has been made successfully.
- Android device users:
As an Android device user, please visit the page: https://support.google.com/googleplay/answer/2850369
Follow the procedure to confirm whether the purchase has been made successfully.
If the purchase was made successfully, but the app still fails to generate AI videos or AI photos due to an unexpected error, please provide the following 3 items to us to do further inspection and assistance.
- Purchase info:
- iOS devices users: Please take a screenshot of the purchase record.
- Android devices users: Please provide the order number.
- Options you chose:
Please take screenshots of the options (e.g. style/ gender/ effect) of the AI feature you chose.
- Source Photo/Video:
Please select the number/duration of photos/videos that match your purchase, upload it to a cloud server, such as Google Drive or Dropbox, and then set the folder as public.
You may follow the procedures here to set the accessibility of the folder and copy the sharing link.
- Google Drive: https://support.google.com/drive/answer/2494822
Make sure all the above items are ready and attach them through the "Send Feedback" in the app settings menu. Once received, we will assist you with this problem.
